Presentation: UX in a nutshell

UX in a nutshell - presentation front cover

Presentation: UX in a nutshell As part of my strategy to engage and educate colleagues in everything digital, I designed and delivered a series of workshops, one of which was UX in a nutshell. My presentation was easy to digest and included a number of exercises to encourage collaboration and discussion. Exercises Exercises included: user […]

Rapid prototyping

Rapid prototyping Discovery workshops UX designers and the product owner led two discovery sessions (within in which I was a participant) to define the kind of information people wanted to see in order to decide whether to attend an event or in order to plan for and travel to an event at the University of Nottingham.  […]

Scalable patterns: Content card

Content card interaction

Content card interaction Brief To introduce a number of scalable design elements for use across the entire website. What was involved? I worked with colleagues to define the type of content they regularly needed to present. One of the main requirements was to have an easy way to add a visually appealing porthole/call to action […]

Increased use of Gecko live chat by 50%

ChatBot icon

Increased use of Gecko live chat by 50% Brief To increase interaction with the University of Nottingham’s live chat functionality provided by third-party, Gecko and apply the existing university brand. Feedback indicated that users didn’t feel it was a legit feature as it didn’t seem visually trustworthy or appealing. Improvements made Increase in font size […]

Service design: Contensis Training

Post-it notes at a Service Design workshop

CMS Training – user journey mapping I designed and facilitated a service design workshop to define the current-state user journeys for Contensis Content Management System (CMS) training provided by the University of Nottingham to its community of web authors.  During the workshop, I asked questions, challenged participants’ assumptions and encouraged collaboration and group discussions to define […]